ServiceTitan Customer Service & Dispatch Virtual Assistant

Role Overview

We are seeking a highly organized and customer-focused ServiceTitan Virtual Assistant to support a thriving business in the essential home services sector. This fully remote position is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.

Key Responsibilities

• Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments via ServiceTitan CRM

• Customer Support: Serve as the primary point of contact for customer inquiries, providing professional and courteous assistance via phone and email.

• Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems.

• Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.

• Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction.

• Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment.

Requirements & Qualifications

• Experience: Proven track record in a customer service or dispatching role, preferably within a service-oriented industry.

• Communication Skills: Exceptional verbal and written communication abilities.

• Organization: Strong organizational skills with the capacity to manage multiple priorities in a fast-paced environment.

• Technical Proficiency: Comfort and proficiency with ServiceTitan CRM, scheduling tools, and standard office applications.

• Core Traits: Strong problem-solving aptitude paired with keen attention to detail.

• Remote Infrastructure: Ability to work independently with minimal supervision from a dedicated home office setup equipped with reliable, high-speed internet.

Schedule & Work Arrangement

• Employment Type: Full-time position (40 hours per week).

• Location: Fully Remote.

• Working Hours: Standard US business hours.

• Flexibility: Possibility of weekend shifts as needed to effectively support ongoing client operations.