Inside Sales Caller

Position Overview

The Inside Sales Caller is responsible for generating qualified opportunities by conducting high-volume outbound calls, engaging inbound leads, and setting appointments for the sales team. This role serves as the front line of revenue generation and requires strong communication, persistence, and CRM discipline.

Core Objectives

• Drive consistent lead engagement and appointment setting activity.

• Maximize lead conversion rates through disciplined follow-up.

• Maintain accurate CRM data and pipeline visibility.

• Support sales teams by delivering qualified opportunities.

Essential Job Functions

• Execute high-volume outbound calling to assigned leads.

• Respond quickly to inbound leads and convert to appointments.

• Schedule and confirm appointments with complete and accurate information.

• Maintain accurate CRM records including notes and next steps.

• Execute structured follow-up across calls, texts, and emails.

• Meet defined performance expectations and activity metrics.

Key Performance Indicators (KPIs)

• Daily outbound calls completed.

• Contact rate and conversion rate.

• Appointment set rate.

• Speed-to-lead response time.

• CRM compliance and data accuracy.

Required Education & Experience

• High school diploma or equivalent required.

• 1-3 years of inside sales, call center, or customer service experience preferred.

• Experience with CRM systems preferred.

Required Skills & Competencies

• Strong phone presence and verbal communication skills.

• Persistence and ability to handle rejection.

• Active listening and objection handling.

• Organization and attention to detail.

• Ability to work independently in a remote environment.

Work Environment & Requirements

• Remote work environment with professional workspace required.

• Reliable internet connection and communication tools.

• Ability to sit for extended periods and conduct calls.