Role Overview

We are seeking a highly motivated and disciplined Customer Service & Sales Representative to join our home services team. This role is ideal for a sales-driven professional with a strong CSR background who understands the home services industry. You will serve as the primary voice of the company, responsible for estimating jobs, closing leads, and optimizing daily schedules to drive revenue and operational efficiency.

Core Responsibilities

• Call Management: Handle high-volume inbound and outbound customer calls professionally using RingCentral.

• Lead Conversion: Consistently follow up with leads every day to maximize conversion rates and secure bookings.

• Phone Estimating: Provide accurate and confident job estimates over the phone based on customer inquiries.

• Sales & Upselling: Strictly execute established SOPs for upselling and cross-selling to maximize the value of every job.

• CRM Management: Utilize Housecall Pro daily to log all customer interactions, update accounts, and manage the sales pipeline.

• Job Organization: Ensure all jobs and customer profiles are tagged correctly within the CRM for accurate tracking.

• Dispatch Coordination: Communicate seamlessly with the dispatch team to plan the most efficient scheduling routes for field technicians.

Qualifications & Skills

• Experience: Proven background as a Customer Service Representative with explicit sales experience.

• Industry Knowledge: Familiarity with the home services industry is required.

• Communication: Clear, fluent English is mandatory for high-quality phone interactions and estimating.

• Core Traits: Must be highly sales-driven, punctual, organized, and disciplined.

• Technical Setup: Comfortable adapting to high-use software platforms (Housecall Pro and RingCentral).

Schedule & Compensation

• Workload: Full-time, 60 hours per week.

• Days: Monday – Saturday.

• Hours: 8:00 AM – 6:00 PM Central Time

Compensation: base hourly rate plus performance-based commission incentives.