ServiceTitan Administrator & Remote Customer Service Representative - T217
Remote ServiceTitan Admin & Customer Support for HVAC/Plumbing — own dispatch, data accuracy, and customer care from a quiet home office. Proactive, empathetic pros welcome.
We usually respond within three days
Location: Remote
Shift: Monday – Friday, US Business Hours
Type: Full-Time | Home Services Operations
About the Role
Are you a ServiceTitan expert who thrives in the fast-paced world of home services? We are seeking a Service Coordinator & CRM Administrator to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office.
Core Responsibilities
ServiceTitan Management: Act as the primary administrator for the ServiceTitan CRM, ensuring all customer data, job bookings, and technician schedules are 100% accurate.
Inbound/Outbound Coordination: Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients.
Strategic Dispatching: Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs.
Issue Resolution: Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment.
Operational Reporting: Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services.
Qualifications & Skills
Required Software: Proficiency in ServiceTitan is mandatory.
Industry Experience: Proven background in HVAC, Plumbing, or Home Services dispatching/administration is highly preferred.
Communication: Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism.
Technical Setup: Must have a dedicated, quiet home office with a high-speed, reliable internet connection.
Work Ethic: Proactive, self-motivated, and capable of managing multiple service tickets simultaneously.
- Department
- Operations
- Role
- Virtual Assistant
- Locations
- Philippines
- Remote status
- Fully Remote
About Hyre
Hyre is a virtual staffing company that connects businesses with trained remote professionals across operations, administration, marketing, customer service, and other support functions. Our team works with companies primarily in the United States to provide reliable, long-term remote talent that integrates into existing workflows and tools. We focus on structured recruitment, clear onboarding processes, and ongoing account management to ensure both clients and team members are supported throughout the engagement.