Customer Service Representative (Remote)
Be a friendly, organized General Virtual Assistant — work remotely, grow your skills, and make a real impact with a collaborative team.
We usually respond within three days
Position Overview:
We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat promptly and professionally
Provide quotes, answer service-related questions, and assist with booking moves
Coordinate scheduling changes and update internal systems accordingly
Conduct post-move follow-ups to gather feedback and address any concerns
Escalate complex issues to management when necessary
Maintain accurate and up-to-date customer records
Assist with administrative tasks as needed (CRM updates, reporting, etc.)
Qualifications:
3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)
Excellent written and verbal communication skills
Strong organizational skills and keen attention to detail
Ability to stay calm and empathetic under pressure
Familiarity with CRM tools (experience with SmartMoving is a plus)
Ability to work U.S. office hours
Fast, reliable internet connection and professional work environment
Preferred Skills:
Experience working with U.S.-based customers
Familiarity with scheduling or dispatching systems
Problem-solving mindset and proactive communication style
Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.
- Department
- Operations
- Role
- Virtual Assistant
- Locations
- Brazil, Mexico
- Remote status
- Fully Remote
About Hyre
Hyre is a virtual staffing company that connects businesses with trained remote professionals across operations, administration, marketing, customer service, and other support functions. Our team works with companies primarily in the United States to provide reliable, long-term remote talent that integrates into existing workflows and tools. We focus on structured recruitment, clear onboarding processes, and ongoing account management to ensure both clients and team members are supported throughout the engagement.